Terms of Service

1. Agreement to terms

By creating an account or using the Greenio platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree to these Terms, do not use the Service.

2. Description of service

Greenio provides a software-as-a-service platform for greenhouse gas (GHG) emissions tracking, carbon accounting, and regulatory report preparation. Features include:

• Monthly emissions data entry across Scope 1, 2, and 3 categories
• Automated CO2e calculations using published emission factors (DEFRA, CEA/BEE, IPCC AR6)
• BRSR (Business Responsibility and Sustainability Report) preparation tools
• CCTS (Carbon Credit Trading Scheme) verification package generation
• Leadership Snapshot PDF reports
• Bulk data import via CSV/XLSX and Tally integration

3. Account registration

You must:

• Provide accurate and complete registration information
• Keep your password confidential and notify us immediately of any unauthorised access
• Be at least 18 years old or the age of majority in your jurisdiction
• Not share your account credentials with third parties

You are responsible for all activity that occurs under your account.

4. Subscription plans and billing

Greenio offers Free, Growth, Pro, and Enterprise plans. Paid plans are billed monthly or annually in advance. Prices are displayed in INR for Indian accounts and in the applicable local currency for other regions, inclusive of applicable taxes.

• You may upgrade or downgrade your plan at any time; changes take effect at the next billing cycle
• Cancellations take effect at the end of the current paid period; no partial refunds are issued
• We reserve the right to change pricing with 30 days' written notice to existing subscribers
• Failed payments may result in suspension of paid features until resolved

5. Acceptable use

You agree not to:

• Submit false or misleading emissions data with intent to manipulate carbon reports or regulatory filings
• Attempt to reverse-engineer, decompile, or extract source code from the platform
• Use the platform to store or transmit malicious code
• Access or attempt to access other users' data
• Use automated scripts to scrape or overload the platform
• Resell or sublicense access to the platform without our written consent

6. Your data

You retain ownership of all emissions data, organisation information, and other content you submit to the platform ("Your Data"). You grant Greenio a limited licence to process Your Data solely for the purpose of providing the Service.

You are responsible for the accuracy and completeness of Your Data. Greenio calculates CO2e figures based on the inputs you provide; we are not liable for inaccuracies arising from incorrect input data.

You may export Your Data at any time in CSV or JSON format. Upon account closure, we will make Your Data available for export for 30 days, after which it will be deleted subject to legal retention requirements (see our Privacy Policy).

7. Emission factor accuracy

Greenio uses published emission factors from authoritative sources (DEFRA, Central Electricity Authority of India, BEE, IPCC AR6). These factors are updated periodically. Calculated CO2e figures are estimates based on these published factors and are provided for informational and reporting purposes. They do not constitute a formal audit or verification.

For regulatory submissions (BRSR, CCTS), you remain responsible for ensuring data accuracy and obtaining any required third-party verification.

8. Intellectual property

The Greenio platform, including its software, design, methodology, and documentation, is owned by Greenio and protected by copyright and other intellectual property laws. These Terms do not grant you any ownership rights in the platform.

The Greenio name, logo, and associated marks are trademarks of Greenio. You may not use them without prior written permission.

9. Limitation of liability

To the maximum extent permitted by law, Greenio's total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to Greenio in the 12 months preceding the claim.

Greenio is not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

10. Disclaimer of warranties

The Service is provided "as is" and "as available". Greenio makes no warranty that the Service will be uninterrupted, error-free, or free of security vulnerabilities. We do not warrant that emission calculations will satisfy any specific regulatory requirement without independent verification.

11. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if required by law.

Upon termination, your right to use the Service ceases. Sections 6 (Your Data export window), 8 (IP), 9 (Liability), and 12 (Governing law) survive termination.

12. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of India.

13. Changes to these terms

We may update these Terms from time to time. Where changes are material, we will notify you by email or in-platform notice at least 14 days before the change takes effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

14. Contact